Need Assistance?

Our concierge team is ready to help — from booking to bonuses, and everything in between.

Office Location

Call Us

+27 11 566 2139

Email

contact@luxplay.com

Need Help with Your Casino Tour?

We’ve answered the most common questions about booking, traveling, casino access, safety, and more. Still need help? Contact our concierge anytime — we’re here 24/7 to assist you before, during, and after your LuxPlay experience.

How do I book a LuxPlay resort package?

Simply head to our “Book Your Tour” section and select your preferred destination, dates, and package. You’ll receive a confirmation email and instant app access after payment.

Is my payment information safe?

Yes. We use bank-grade SSL encryption and PCI-compliant systems for all transactions. LuxPlay does not store your payment details. You can also pay via UPI, credit card, or bank transfer.

Can you help with airport transfers and travel?

Absolutely. All LuxPlay packages include airport pickup and resort transfer by private vehicle. If you're arriving with friends or as a group, let us know and we’ll coordinate everything smoothly.

Are there bonuses or perks for first-time guests?

Yes! First-time guests receive a welcome drink, exclusive resort coupons, and sometimes even free casino play tokens (depending on the package). Download our app to see live deals and extras before you arrive.