General Questions
Every LuxPlay tour includes round-trip airport transfers, premium accommodation at selected casino resorts, daily breakfast, resort credit or free play (if applicable), and access to our mobile concierge app. Some packages also include guided excursions, show tickets, spa sessions, and more — clearly detailed in each tour listing.
Absolutely. We offer optional casino orientation sessions to help new players get familiar with rules, etiquette, and betting styles. Our goal is to ensure that every guest feels confident and comfortable, whether you’re joining your first table game or watching from the sidelines.
Yes! LuxPlay tours are highly flexible. You can upgrade rooms, extend your stay, swap activities (like spa instead of safari), or add on extras like personal shopping experiences or VIP show access. Simply contact our concierge before booking or message us via the app after confirmation.
Our free app acts as your digital assistant. It allows you to view live casino schedules, receive notifications about VIP events or changes, access restaurant menus, preview floor maps, check table limits, and even chat with your concierge in real time.
Yes. All casinos we partner with are fully licensed and regulated by South Africa's legal gaming authorities. Safety and responsible gaming are top priorities. You’ll have access to support services, secure payment options, and professional staff throughout your stay.